Privacy Policy.

This Privacy Policy explains how HDL Design & Technologies Limited ("HDL", "we", "us" or "our") handles personal information when you use our website, contact us or submit a project enquiry.

HDL operates across design, construction, engineering and technology for the built environment.

The information we collect depends on how you interact with the website.

Information you provide directly

• Your name.
• Your email address.
• Your telephone number.
• Your company or organization.
• Your project location.
• The HDL service or product you are interested in.
• Your expected project timeline.
• Information contained in your project enquiry or message.

Technical information

When you visit a website, certain technical information may be processed automatically by the website infrastructure or hosting and security providers. This can include information such as IP address, browser type, device information, request information and server logs.

We may use personal information for purposes including:

• Receiving and responding to project enquiries.
• Communicating with prospective and existing clients.
• Understanding your project, service or product requirements.
• Preparing for discussions about potential services.
• Providing requested information about HDL services and products.
• Operating, maintaining and protecting the website.
• Preventing spam, abuse, fraud or security incidents.
• Complying with applicable legal and regulatory obligations.

We do not intend to use information submitted through the project enquiry form for unrelated purposes without an appropriate legal basis.

When you submit the HDL website contact form, the information you enter is transmitted to our website server and used to generate an enquiry email for HDL.

We use third-party email infrastructure to help deliver website enquiries. These service providers may process information contained in the enquiry as necessary to provide their services.

You should avoid including passwords, payment-card information, highly sensitive personal information or other information that is unnecessary for your initial project enquiry.

Depending on the circumstances and applicable law, HDL may process personal information where:

• You have provided consent for the relevant processing.
• Processing is necessary to respond to a request you have made.
• Processing is necessary in connection with entering into or performing a contract.
• HDL has a legitimate business interest that is not overridden by your rights and interests.
• Processing is required to comply with a legal obligation.

HDL does not sell personal information to advertisers.

We may share personal information only where reasonably necessary, including with:

• Authorized HDL personnel who need the information to respond to your enquiry.
• Technology, hosting, email, security and infrastructure providers supporting the website.
• Professional advisers where reasonably necessary.
• Government authorities, regulators or law enforcement where disclosure is required by applicable law.
• Another organization in connection with a lawful restructuring, acquisition, merger or transfer of business assets, subject to appropriate safeguards.

Some technology providers used to operate the HDL website or deliver communications may process information in countries other than the country in which you are located.

Where international processing or transfers occur, HDL will seek to use appropriate safeguards as required by applicable data protection law.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, managing business relationships, maintaining records, resolving disputes and meeting legal obligations.

Retention periods may therefore vary depending on the type of information and the context in which it was collected.

HDL takes reasonable technical and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no website, network, email system or method of electronic transmission can be guaranteed to be completely secure.

Depending on the law applicable to you, you may have rights relating to your personal information. These may include the right to:

• Ask whether HDL holds personal information about you.
• Request access to personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of information where the law allows.
• Object to or request restriction of certain processing.
• Withdraw consent where processing relies on consent.
• Raise a concern with an applicable data protection authority.

Some rights may be subject to legal exceptions or limitations.

The HDL website may use technical storage, cookies or similar technologies where necessary for website functionality, security or performance.

If HDL introduces analytics, advertising or other non-essential tracking technologies in the future, this Privacy Policy and any required cookie controls should be updated accordingly.

The HDL corporate website and project enquiry service are primarily intended for professional, business and project-related communications.

Where personal information relating to a child is processed, HDL will seek to handle that information in accordance with applicable legal requirements, including any requirements relating to parental or guardian authorization.

The HDL website may contain links to websites, applications or services operated by third parties.

HDL is not responsible for the privacy practices of third-party services. You should review their privacy notices before providing personal information to them.

We may update this Privacy Policy when our website, services, technology or legal obligations change.

When we make material changes, we will update the "Last updated" date shown on this page and may provide additional notice where appropriate.

Questions, privacy requests or concerns relating to this Privacy Policy can be sent through the HDL contact page.